Shipping policy
Shipping Policy
At Mellow, we aim to process and ship orders as quickly as possible. Please read our shipping policy carefully before placing your order.
Order Processing Times
Orders are typically processed within 1–7 business days after payment is confirmed.
Processing times may vary during busy periods, holidays, product launches, supplier delays, or unexpected order volume. Business days do not include weekends or public holidays.
Once your order has been processed, you will receive a shipping confirmation email if tracking is available.
Shipping Times
Estimated shipping times vary depending on your location, shipping carrier, and product availability.
Typical delivery times may range from 7–20 business days, but in some cases, delivery may take longer due to factors outside of our control.
Shipping times are estimates only and are not guaranteed.
Possible Delays
Mellow is not responsible for delays caused by:
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Shipping carriers
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Customs processing
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Weather conditions
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Incorrect or incomplete addresses
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Holiday delays
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Supplier or fulfillment delays
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High order volume
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Events outside of our control
We appreciate your patience if your order takes longer than expected.
Tracking Information
Tracking information may take several days to update after your order has shipped.
In some cases, tracking may not update immediately or may show limited information while the package is in transit. This does not always mean the package is lost.
Incorrect Shipping Address
Customers are responsible for providing the correct shipping address at checkout.
Mellow is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If an order is returned to us due to an incorrect address, the customer may be responsible for additional shipping costs.
Lost, Stolen, or Missing Packages
Once an order has been handed over to the shipping carrier, Mellow is not responsible for lost, stolen, delayed, or missing packages.
If your package is marked as delivered but you have not received it, please contact the shipping carrier directly for assistance.
Customs, Duties, and Taxes
Customers are responsible for any customs fees, import duties, taxes, or additional charges that may apply in their country.
Mellow is not responsible for delays caused by customs.
Order Changes and Cancellations
Once an order has been placed, we cannot guarantee that changes or cancellations can be made.
If you need to update your order, please contact us as soon as possible at:
We will do our best to help, but changes are not guaranteed once the order has started processing.
Contact Us
If you have any questions about your order or shipping, please contact us at: